Refund and Returns Policy
At Dapper Razors, we strive to ensure your utmost satisfaction with every purchase. However, we understand that circumstances may arise where you may need to return a product. Below outlines our Refund and Returns Policy to assist you in this process:
Returns Eligibility
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within days of receiving the product.
Non-Returnable Items
- For hygiene reasons, certain items such as opened razors or used grooming products cannot be returned unless they are defective or damaged upon receipt.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact our customer service team immediately with clear photos and a description of the issue.
- We will assess the situation and provide instructions on returning the item for a replacement or refund.
Refund Process
- Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within days.
Return Shipping
- Customers are responsible for covering the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service for returning items to ensure their safe arrival.
Exchanges
- If you wish to exchange an item for a different variant (e.g., different razor model, scent of shaving cream), please contact us to arrange the exchange.
- Exchanged items will be shipped once the original item is received and inspected.
Refund Exceptions
- Refunds may not be issued for items purchased through third-party retailers. Please refer to the respective retailer’s return policy for such purchases.